Refund Policy for Visiojoy

Last Updated: 2026-05-06

At Visiojoy, we strive to provide high-quality AI creative services. This Refund Policy outlines our approach to refunds for subscription plans and credit pack purchases.

1. Money-Back Guarantee for New Subscribers

We offer a money-back guarantee for first-time subscribers who are not satisfied with our service:

1.1 Monthly Subscriptions (Starter, Pro, Studio)
- Full refund available within 7 days of your initial subscription purchase
- Refund eligibility requires that less than 30% of your allocated credits have been used
- Applies to the first billing cycle only; subscription renewals are not eligible

1.2 Annual Subscriptions (Starter, Pro, Studio)
- Full refund available within 14 days of your initial annual subscription purchase
- Refund eligibility requires that less than 30% of your allocated credits have been used
- Applies to the first billing cycle only; renewals are not eligible

The money-back guarantee is available once per customer account. All refund requests must be submitted by email to support@visiojoy.com and are subject to review and approval at our sole discretion.

2. Subscription Renewals

- No refunds are issued for subscription renewals (monthly or annual)
- You may cancel your subscription at any time to prevent future charges
- A cancelled subscription remains active until the end of the current billing period
- Unused subscription credits at the end of a billing period do not roll over

3. Subscription Plan Changes

Direct plan upgrades or downgrades are not currently supported. To change plans, cancel your current subscription and subscribe to a new plan after your current billing period ends. No prorated refunds are provided.

4. Credit Pack Purchases

Credit packs are supplementary credits available exclusively to active subscribers:

- Credit pack purchases are non-refundable
- Credit pack credits are tied to your active subscription and expire at the end of your current billing cycle
- Credits that have expired are not eligible for any form of refund or compensation
- Please review the credit pack terms carefully before purchasing

5. Effect of Refund on Credits

When a subscription refund is approved and processed, all associated credits — including any remaining subscription credits and credit pack credits — will be revoked immediately. By requesting a refund, you acknowledge and agree to the forfeiture of all credits linked to that subscription.

6. Refund Exclusions

Refunds will not be issued under any of the following circumstances:

- After the applicable refund window (7 days for monthly, 14 days for annual) has expired
- If 30% or more of the allocated credits have been used
- For subscription renewals
- For credit pack purchases
- For accounts found to have violated our Terms of Service
- For promotional, discounted, or complimentary purchases
- For payment processing fees charged by Stripe
- For expired credits

7. Service Disruptions

In the event of significant platform disruptions, we may, at our discretion, extend subscription periods, add service credits, or offer other remedies. Cash refunds for service disruptions are not guaranteed and will be evaluated on a case-by-case basis.

8. How to Request a Refund

To submit a refund request:

1. Email support@visiojoy.com with the subject line "Refund Request"
2. Include your account email address
3. Include your Stripe transaction ID or payment confirmation number
4. Provide a brief explanation for your request

Our team will review your request within 3-5 business days. If approved, the refund will be processed to your original payment method. If your request does not meet the eligibility criteria, you will be notified by email.

9. Refund Processing

- All refunds are processed through Stripe
- Refunds typically appear on your statement within 5-10 business days
- Processing times may vary depending on your bank or card issuer
- All transactions are billed in USD; currency conversion fees are non-refundable

10. Account Termination

- Accounts terminated for violations of our Terms of Service are not entitled to any refund
- Voluntary account deletion does not qualify for refunds on active subscriptions
- We recommend canceling your subscription before deleting your account

11. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or card issuer. Chargebacks may result in immediate account suspension, and we reserve the right to dispute any chargeback we consider fraudulent or unjustified.

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Material changes will be communicated via email or posted on our website. Continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Information

For questions about this Refund Policy, please contact us at:

Email: support@visiojoy.com
Website: https://visiojoy.com/contact

By using Visiojoy, you acknowledge that you have read and understood this Refund Policy.

Refund Policy for Visiojoy

Last Updated: 2026-05-06 At Visiojoy, we strive to provide high-quality AI creative services. This Refund Policy outlines our approach to refunds for subscription plans and credit pack purchases. 1. Money-Back Guarantee for New Subscribers We offer a money-back guarantee for first-time subscribers who are not satisfied with our service: 1.1 Monthly Subscriptions (Starter, Pro, Studio) - Full refund available within 7 days of your initial subscription purchase - Refund eligibility requires that less than 30% of your allocated credits have been used - Applies to the first billing cycle only; subscription renewals are not eligible 1.2 Annual Subscriptions (Starter, Pro, Studio) - Full refund available within 14 days of your initial annual subscription purchase - Refund eligibility requires that less than 30% of your allocated credits have been used - Applies to the first billing cycle only; renewals are not eligible The money-back guarantee is available once per customer account. All refund requests must be submitted by email to support@visiojoy.com and are subject to review and approval at our sole discretion. 2. Subscription Renewals - No refunds are issued for subscription renewals (monthly or annual) - You may cancel your subscription at any time to prevent future charges - A cancelled subscription remains active until the end of the current billing period - Unused subscription credits at the end of a billing period do not roll over 3. Subscription Plan Changes Direct plan upgrades or downgrades are not currently supported. To change plans, cancel your current subscription and subscribe to a new plan after your current billing period ends. No prorated refunds are provided. 4. Credit Pack Purchases Credit packs are supplementary credits available exclusively to active subscribers: - Credit pack purchases are non-refundable - Credit pack credits are tied to your active subscription and expire at the end of your current billing cycle - Credits that have expired are not eligible for any form of refund or compensation - Please review the credit pack terms carefully before purchasing 5. Effect of Refund on Credits When a subscription refund is approved and processed, all associated credits — including any remaining subscription credits and credit pack credits — will be revoked immediately. By requesting a refund, you acknowledge and agree to the forfeiture of all credits linked to that subscription. 6. Refund Exclusions Refunds will not be issued under any of the following circumstances: - After the applicable refund window (7 days for monthly, 14 days for annual) has expired - If 30% or more of the allocated credits have been used - For subscription renewals - For credit pack purchases - For accounts found to have violated our Terms of Service - For promotional, discounted, or complimentary purchases - For payment processing fees charged by Stripe - For expired credits 7. Service Disruptions In the event of significant platform disruptions, we may, at our discretion, extend subscription periods, add service credits, or offer other remedies. Cash refunds for service disruptions are not guaranteed and will be evaluated on a case-by-case basis. 8. How to Request a Refund To submit a refund request: 1. Email support@visiojoy.com with the subject line "Refund Request" 2. Include your account email address 3. Include your Stripe transaction ID or payment confirmation number 4. Provide a brief explanation for your request Our team will review your request within 3-5 business days. If approved, the refund will be processed to your original payment method. If your request does not meet the eligibility criteria, you will be notified by email. 9. Refund Processing - All refunds are processed through Stripe - Refunds typically appear on your statement within 5-10 business days - Processing times may vary depending on your bank or card issuer - All transactions are billed in USD; currency conversion fees are non-refundable 10. Account Termination - Accounts terminated for violations of our Terms of Service are not entitled to any refund - Voluntary account deletion does not qualify for refunds on active subscriptions - We recommend canceling your subscription before deleting your account 11. Chargebacks We encourage you to contact us before initiating a chargeback with your bank or card issuer. Chargebacks may result in immediate account suspension, and we reserve the right to dispute any chargeback we consider fraudulent or unjustified. 12. Changes to This Policy We reserve the right to modify this Refund Policy at any time. Material changes will be communicated via email or posted on our website. Continued use of our services after any changes constitutes acceptance of the updated policy. 13. Contact Information For questions about this Refund Policy, please contact us at: Email: support@visiojoy.com Website: https://visiojoy.com/contact By using Visiojoy, you acknowledge that you have read and understood this Refund Policy.