Last Updated: 2026-01-16
At Visiojoy, we strive to provide high-quality AI creative services. This Refund Policy outlines our approach to refunds for our subscription plans and credit pack purchases.
1. 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee for new subscribers:
- Full refund available within 7 days of initial subscription purchase
- Applies to subscription plans only (Lite, Plus, Max)
- Refund eligibility requires usage of less than 20% of allocated credits
- Requests must be submitted via email to [email protected]
- Credit pack purchases are non-refundable (see Section 3)
2. Subscription Refunds
2.1 Monthly Subscriptions
- 7-day refund window applies only to the first billing cycle
- No refunds for subscription renewals
- You may cancel your subscription at any time to prevent future charges
- Cancelled subscriptions remain active until the end of the current billing period
- Unused credits at the end of a billing period do not roll over
2.2 Subscription Plan Changes
- Direct plan upgrades or downgrades are not currently supported
- To change plans, cancel your current subscription and subscribe to a new plan after your billing cycle ends
- No prorated refunds are provided for plan changes
3. Credit Pack Purchases
Credit packs are supplementary credits available for purchase by active subscribers:
- Credit pack purchases are non-refundable
- Credit pack credits expire at the end of your current subscription billing cycle
- Expired credits are not eligible for refunds
- Please ensure you understand the credit pack terms before purchasing
4. Refund Exclusions
No refunds will be issued in the following circumstances:
- After the 7-day refund period has expired
- If credit usage exceeds 20% of the purchased or allocated amount
- For accounts that have violated our Terms of Service
- For subscription renewals (monthly)
- For promotional or discounted purchases
- For payment processing fees charged by Stripe
- For credits that have expired
5. Service Disruptions
In the event of significant service disruptions:
- We may extend your subscription period or credit validity
- For major outages lasting more than 24 hours, service credits may be offered
- Refunds for service disruptions are evaluated on a case-by-case basis
6. How to Request a Refund
To request a refund:
1. Send an email to [email protected] with the subject line "Refund Request"
2. Include your account email address
3. Include your Stripe transaction ID or payment confirmation number
4. Provide a brief explanation for your refund request
5. Our team will review your request within 3-5 business days
6. If approved, refunds will be processed to the original payment method
7. Refund Processing
- All refunds are processed through Stripe, our payment processor
- Refunds typically appear on your statement within 5-10 business days
- Processing time may vary depending on your bank or credit card issuer
- All transactions are processed in USD (United States Dollars)
- Currency conversion fees charged by your bank are not refundable
8. Account Termination and Refunds
- If your account is terminated for violating our Terms of Service, you are not entitled to any refund
- Voluntary account deletion does not qualify for refunds of active subscriptions
- We recommend canceling your subscription before deleting your account
9. Chargebacks
We encourage you to contact us directly before initiating a chargeback with your bank or credit card company:
- Chargebacks may result in immediate account suspension
- We reserve the right to dispute fraudulent chargebacks
- Please allow us the opportunity to resolve your issue first
10. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Users will be notified of significant changes via email.
11. Contact Information
If you have any questions about this Refund Policy, please contact us at:
Email: [email protected]
Website: https://visiojoy.com/contact
By using Visiojoy, you acknowledge that you have read and understood this Refund Policy.