Refund Policy for Visiojoy

Last Updated: 2026-01-14

At Visiojoy, we strive to provide high-quality AI creative services. This Refund Policy outlines our approach to refunds for our subscription plans and credit pack purchases.

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for new subscribers and first-time credit pack purchasers:

- Full refund available within 7 days of initial purchase
- Applies to both subscription plans and credit pack purchases
- Refund eligibility requires usage of less than 20% of purchased credits
- Requests must be submitted via email to [email protected]

2. Subscription Refunds

2.1 Monthly Subscriptions
- 7-day refund window applies only to the first billing cycle
- No refunds for subscription renewals
- You may cancel your subscription at any time to prevent future charges
- Cancelled subscriptions remain active until the end of the current billing period

2.2 Annual Subscriptions
- 7-day refund window applies to the initial purchase
- After 7 days, prorated refunds may be considered for unused months (at least 3 remaining months required)
- Annual subscription cancellations do not qualify for partial refunds after the 7-day window unless specified otherwise

3. Credit Pack Refunds

- 7-day refund window applies to first-time credit pack purchases
- Credits must be unused or less than 20% consumed for refund eligibility
- No refunds for additional credit pack purchases after the first purchase
- Expired credits are not eligible for refunds

4. Refund Exclusions

No refunds will be issued in the following circumstances:

- After the 7-day refund period has expired
- If credit usage exceeds 20% of the purchased amount
- For accounts that have violated our Terms of Service
- For subscription renewals (monthly or annual)
- For promotional or discounted purchases
- For payment processing fees charged by our payment processors

5. Service Disruptions

In the event of significant service disruptions:

- We may extend your subscription period or credit validity
- For major outages lasting more than 24 hours, service credits may be offered
- Refunds for service disruptions are evaluated on a case-by-case basis

6. How to Request a Refund

To request a refund:

1. Send an email to [email protected] with the subject line "Refund Request"
2. Include your account email address and order/transaction ID
3. Provide a brief explanation for your refund request
4. Our team will review your request within 3-5 business days
5. If approved, refunds will be processed to the original payment method within 5-10 business days

7. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks may result in immediate account suspension and additional fees.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Users will be notified of significant changes via email.

9. Contact Information

If you have any questions about this Refund Policy, please contact us at:

Email: [email protected]
Website: https://visiojoy.com

By using Visiojoy, you acknowledge that you have read and understood this Refund Policy.

Refund Policy for Visiojoy

Last Updated: 2026-01-14 At Visiojoy, we strive to provide high-quality AI creative services. This Refund Policy outlines our approach to refunds for our subscription plans and credit pack purchases. 1. 7-Day Money-Back Guarantee We offer a 7-day money-back guarantee for new subscribers and first-time credit pack purchasers: - Full refund available within 7 days of initial purchase - Applies to both subscription plans and credit pack purchases - Refund eligibility requires usage of less than 20% of purchased credits - Requests must be submitted via email to [email protected] 2. Subscription Refunds 2.1 Monthly Subscriptions - 7-day refund window applies only to the first billing cycle - No refunds for subscription renewals - You may cancel your subscription at any time to prevent future charges - Cancelled subscriptions remain active until the end of the current billing period 2.2 Annual Subscriptions - 7-day refund window applies to the initial purchase - After 7 days, prorated refunds may be considered for unused months (at least 3 remaining months required) - Annual subscription cancellations do not qualify for partial refunds after the 7-day window unless specified otherwise 3. Credit Pack Refunds - 7-day refund window applies to first-time credit pack purchases - Credits must be unused or less than 20% consumed for refund eligibility - No refunds for additional credit pack purchases after the first purchase - Expired credits are not eligible for refunds 4. Refund Exclusions No refunds will be issued in the following circumstances: - After the 7-day refund period has expired - If credit usage exceeds 20% of the purchased amount - For accounts that have violated our Terms of Service - For subscription renewals (monthly or annual) - For promotional or discounted purchases - For payment processing fees charged by our payment processors 5. Service Disruptions In the event of significant service disruptions: - We may extend your subscription period or credit validity - For major outages lasting more than 24 hours, service credits may be offered - Refunds for service disruptions are evaluated on a case-by-case basis 6. How to Request a Refund To request a refund: 1. Send an email to [email protected] with the subject line "Refund Request" 2. Include your account email address and order/transaction ID 3. Provide a brief explanation for your refund request 4. Our team will review your request within 3-5 business days 5. If approved, refunds will be processed to the original payment method within 5-10 business days 7. Chargebacks We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks may result in immediate account suspension and additional fees. 8. Changes to This Policy We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Users will be notified of significant changes via email. 9. Contact Information If you have any questions about this Refund Policy, please contact us at: Email: [email protected] Website: https://visiojoy.com By using Visiojoy, you acknowledge that you have read and understood this Refund Policy.