Last Updated: 2026-01-16
Thank you for visiting Visiojoy ("we," "us," or "our"). This Privacy Notice outlines how we collect, use, and protect your personal and non-personal information when you use our website located at https://visiojoy.com (the "Website") and our AI creative services.
By accessing or using the Website and our services, you agree to the terms of this Privacy Notice. If you do not agree with the practices described here, please do not use the Website.
1. Information We Collect
1.1 Personal Data
We collect the following personal information from you:
- Name: Collected from your Google account during sign-in to personalize your experience.
- Email Address: Collected from your Google account for account creation, authentication, order confirmations, and important service updates.
- Profile Picture: Collected from your Google account to display in your user profile.
- Payment Information: Collected by Stripe (our payment processor) to process your subscriptions and purchases. We do not store your credit card details on our servers.
1.2 User-Uploaded Content
When you use our Image Editing feature, you may upload images. These images are:
- Temporarily processed by our AI service providers to perform the requested edits
- Not permanently stored after processing unless you save them to your account
- Not used for training AI models without your explicit consent
1.3 AI-Generated Content
- Generation History: We store records of your AI generation requests (prompts, settings, timestamps) to display your generation history and provide customer support.
- Generated Images: Images generated using our AI tools may be stored in your account history.
- We may use anonymized, aggregated generation data to improve our services.
1.4 Usage Data
We automatically collect:
- Credit usage and transaction history
- Feature usage statistics
- Generation counts and model preferences
- Session duration and interaction patterns
1.5 Technical Data
We collect non-personal information through cookies and similar technologies:
- IP address and approximate geographic location
- Browser type, version, and device information
- Operating system
- Referral sources and page interactions
2. Third-Party Services
We use the following third-party services that may process your data:
2.1 Authentication
- Google OAuth: We use Google Sign-In for authentication. Google's privacy policy applies to your Google account data.
2.2 Payment Processing
- Stripe: All payment processing is handled by Stripe. Your payment information is sent directly to Stripe and never touches our servers. See Stripe's privacy policy at https://stripe.com/privacy.
2.3 AI Service Providers
- We use third-party AI services to process your image generation and editing requests. When you submit a prompt or upload an image, this data is transmitted to our AI providers for processing. These providers may temporarily store data for processing purposes only.
2.4 Analytics
- Google Analytics: We use Google Analytics to understand how visitors use our website. This includes cookies that track page views, session duration, and user interactions. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
3. Cookies and Tracking Technologies
We use the following types of cookies:
3.1 Essential Cookies
- Session management and authentication
- Security tokens
- User preferences
These cookies are necessary for the website to function and cannot be disabled.
3.2 Analytics Cookies
- Google Analytics cookies to understand site usage
- These can be disabled via your browser settings or the Google Analytics opt-out tool.
3.3 How to Manage Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
4. Purpose of Data Collection
We collect and use your data for:
- Account Management: Creating and managing your user account
- Service Delivery: Processing AI generation requests and delivering results
- Billing: Processing subscriptions, credit purchases, and maintaining payment records
- Customer Support: Responding to your inquiries and providing assistance
- Service Improvement: Analyzing usage patterns to enhance our AI tools and user experience
- Communication: Sending service updates and important notices
- Security: Detecting and preventing fraud or abuse
5. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process your data based on:
- Contract Performance: Processing necessary to provide our services to you
- Legitimate Interests: Analytics, service improvement, and fraud prevention
- Consent: Marketing communications (you can withdraw consent at any time)
- Legal Obligation: Compliance with tax and accounting requirements
6. Data Sharing
We do not sell, trade, or rent your personal information to third parties.
We may share your data only in these circumstances:
- Payment Processors: Stripe for payment processing
- AI Service Providers: To process your generation requests
- Analytics: Google for website analytics (anonymized data)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In the event of a merger, acquisition, or sale of assets
7. International Data Transfers
Your data may be transferred to and processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses for EEA data transfers
- Data processing agreements with all service providers
8. Data Security
We implement industry-standard security measures:
- Encrypted data transmission (HTTPS/TLS)
- Secure cloud infrastructure with access controls
- Regular security updates and monitoring
- Limited employee access to personal data
- Secure authentication via OAuth
9. Data Retention
- Account Data: Retained while your account is active. Upon account deletion, your data is permanently deleted and cannot be recovered.
- Generation History: Retained for the duration of your account
- Payment Records: Retained for 7 years as required for tax and legal compliance
- Server Logs: Retained for 90 days for security and debugging purposes
10. Your Rights
10.1 All Users
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your account and associated data
- Opt-out: Unsubscribe from marketing communications
10.2 EEA Users (GDPR)
- Data Portability: Receive your data in a machine-readable format
- Restriction: Request restriction of processing
- Object: Object to processing based on legitimate interests
- Lodge a Complaint: File a complaint with your local data protection authority
10.3 California Users (CCPA)
- Right to Know: Request information about data collection practices
- Right to Delete: Request deletion of your personal information
- Non-Discrimination: We will not discriminate against you for exercising your rights
- We Do Not Sell Personal Information
To exercise any of these rights, contact us at [email protected].
11. Children's Privacy
Visiojoy is not intended for anyone under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
12. Updates to This Privacy Notice
We may update this Privacy Notice from time to time. If we make material changes, we will:
- Update the "Last Updated" date at the top
- Notify you via email for significant changes
- Post a notice on our website
Your continued use of our services after such changes constitutes acceptance of the updated Privacy Notice.
13. Contact Information
If you have any questions, concerns, or requests related to this Privacy Notice, you can contact us at:
Email: [email protected]
Website: https://visiojoy.com/contact
By using Visiojoy, you acknowledge that you have read and understood this Privacy Notice.